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Customer Service

Customer Service

If you have a customer service or support issue please contact us via the link here or call us on 0845 862 0834

Usually we respond to emails within 12 hours.
 

Returns Policy

Most products sold carry a Return to base 12 Month Manufacturers Warranty unless otherwise stated.

If you have a faulty product or would like to speak to one of our technical team, please feel free to call us on the number above or contact us by clicking here

To return a faulty product you will need to be issued with an RMA (Authorisation) Number

Please do not send any product back without an RMA number as it may be refused.
Our Technical staff will be able to issue an RMA number after qualification of the product's fault. This will usually be issued within 2 working days of your initial contact.

Returning non faulty goods 
If you change your mind about the product you have ordered, we would be happy to accept it back within 7 days of ordering, in its original condition with complete unopened packaging. 
Conditions may apply. Please see full terms and conditions for more information
You will need to obtain an RMA number from our service staff. - Do not send the item back without one as it may be refused.